Our Legacy Box Ordering Experience: 110 Days for 50 Slides

Order placed for 50 slides - Thanks for your purchase!

"Hi, now you can just sit back and relax while we send your Legacybox directly to your home! We will notify you when it has been sent."

Received Legacy Box cardboard box. This is the "Free" box I had to pay $5 to have shipped to me.

Shipped my slides to Legacy Box in the Legacy Box cardboard box.

"Great news! We wanted to let you know your memories were delivered safely to our secure processing facility. We know these are very important so we keep every order under lock and key. Our digitizing facility is equipped with the latest surveillance and security systems."

"Typical processing time is 6-8 weeks. This number may vary depending on current volume or order size."

"*Due to COVID-19, our processing times may be longer than usual. Your patience is appreciated as we work to process your order while taking safety precautions for our team during this time. Thank you for your understanding."

"Hello again, The team here at Legacybox wanted to let you know your memories were delivered safely to our secure 100,000 square foot production campus."

"To date, we've reviewed your order and checked it into our system. This means we've personally inspected every item you sent."

"On average, orders take roughly 6-8 weeks to digitize once arriving to our facility."

"We've ensured that all of your barcodes made it onto all of your items so we know exactly where everything is at all times. These will be scanned up to a dozen times as your home movies and photos are processed!"

"Good news! Your order has been sorted and placed in our production queue. We sort each format so they can be processed at the proper station in our facility."

"Your items have also finished all pre-production, reviews, and safety measures. Everything has been placed in queue for production."

"Your order is progressing in our facility! Now that everything has been prepped and ready to go, we're just waiting on a spot to open up so that we can start transforming your items from analog to digital."

"Our technicians are experts at optimizing every inch of our 50,000 square foot facility, and so we should find a spot for your items soon!"

NOTE: Some places they say 100,000 sq. ft. and other places it is 50,000 sq. ft. Must be hard to keep track of how many square feet it actually is but, who really cares how big you are? What really matters is how good a job you do.

"We're getting excited! Given that we've been in business for over 10 years now, we've sourced the best equipment for transferring your items. We have state of art technology that helps to provide the best quality transfer possible."

"Once we run your items through our top notch equipment, we're going to get them back to you in an awesome, newly digitized format. We're getting excited!"

"The next step is for your order to enter the digitizing process! This means our team will digitally convert your items by hand."

"Once everything has been digitized you'll receive an update and our team will perform a quality check before preparing your order for shipment back to you."

What is Taking So Long?

"I'm beginning to think that maybe you shipped my order to India for processing and that would account for why it has now been 78 days since you received my 50 slide order and 21 days since your last message to me that 'The next step is for your order to enter the digitizing process!'"

"So, what is the status of my project? Is it still in India or is it in Mexico or North Korea? When will it be done? It is only 50 slides. Please: no COVID excuses. That is done and no longer a good excuse for poor service."

"I guess now the thing to do is blame everything on PUTIN."

"Thank you for contacting Legacybox Support! This email is confirmation that we have received your request and a Customer Support Specialist will be working to get back to you with an answer as soon as possible."

"Please note our working hours are 8:00 AM to 8:00 PM (EST) from Monday to Friday..."

"Your order has been assigned to one of our amazing photo digitization specialists who has started processing your order. I know we may have mentioned it, but did you know other companies outsource their photo scanning? Not here - we're digitizing your photos in our processing facility here in the USA!"

"We wanted to let you know that we're unable to digitize one or more of the items you sent in. While we support 19 different format types, including almost all consumer formats of videotapes, photos, film reels and audio, unfortunately one or more of the items you sent in are not on that supported list."

"However, we'd be happy to offer a credit for this item(s) toward a future order!"

MY COMMENT: There was no mention on the order form that they could not scan certain slides. The 127 type slides were pretty common back in the day. They had the slides for so many months and could have notified me but they did not. They could have given me a refund for the slides that they were not able to scan but, they did not. They are willing to give me a "credit" for a future order of which I will have to start the process all over again and pay for a minimum order of 25 slides and the shipping costs and have to wait almost 3 months to get them back. This could have been handled much better but this way it benefits Legacy Box and not the customer.

"Your package is arriving today."

From SOUTHTREE

Scheduled Delivery: Saturday 04/02/2022, 2:15 PM - 5:15 PM

Who is SouthTree? Southtree is one of the names that "Legacy Box" had before it rebranded itself as Legacy Box supposedly "founded by two brothers." I suspect a fairy tale for advertising purposes here. You should have seen all their "angry customers" on the BBB page for Southtree. Not there anymore. BBB deletes reviews after two years, good or bad. They also have a branch or version or iteration of the same business called "Kodak Digitizing." You can look up these other websites at southtree.com and kodakdigitizing.com. You will have to copy and paste their URL. I'm not giving them a link.