We sent the same slides to these three different companies, Legacy Box, Costco & Walgreen's and had them process the same slides to digital images. Legacy box was the most recent but we still keep the others for demonstration purposes: Costco and Walgreen's up there just for comparison and to show what you might have gotten from some of our more famous competitors.

Legacy Box is right now probably our biggest competitor. And we can't compete with their millions? of dollars of advertising. We CAN compete with our results though and not only compete but EXCEL. The differences are striking to say the least.

Really, the only fair way to test these types of services is to send them the same slides and see how their results compare.

I have no idea how Legacy Box got so many seemingly high value recommendations such as from "Good House Keeping" and maybe it is because they buy ads in the magazine. Or, whoever hands out the glowing reviews does not do any real research other than ask Legacy Box how glowing the review should be.

It is hard to believe that anyone would give them a good recommendation after seeing our scanning test results with the exact same slides.

If you are interested in seeing MANY more slide scanning comparisons like the above sample, Click Here.

Take a look. YOU WILL BE SHOCKED. Five pages of comparisons.

Order placed for 50 slides
Thanks for your purchase!

Hi, now you can just sit back and relax while we send your Legacybox directly to your home! We will notify you when it has been sent.

12/30/2021 Received Box

Great news! We wanted to let you know your memories were delivered safely to our secure processing facility. We know these are very important so we keep every order under lock and key. Our digitizing facility is equipped with the latest surveillance and security systems.

Typical processing time is 6-8 weeks. This number may vary depending on current volume or order size.

*Due to COVID-19, our processing times may be longer than usual. Your patience is appreciated as we work to process your order while taking safety precautions for our team during this time. Thank you for your understanding.

Hello again,

The team here at Legacybox wanted to let you know your memories were delivered safely to our secure 100,000 square foot production campus. We know these are very important, so we keep every order under lock and key. Our facility is equipped with the latest surveillance, fire safe walls, and security systems.

To date, we've reviewed your order and checked it into our system. This means we've personally inspected every item you sent. We do this for accuracy and so that your media can be processed more easily and with better quality.

We’ve also ensured that all of your barcodes made it onto all of your items so we know exactly where everything is at all times. These will be scanned up to a dozen times as your recorded moments are processed! Just another way we keep your memories safe while we’re digitizing them.

On average, orders take roughly 6-8 weeks to digitize once arriving to our facility. It's also important to remember that digitizing items like these is more of an art than a science, so the digitizing time varies depending on the types and amounts of items that you included in your box.

Alongside your original items, this is what you'll get back:

1x - Disc Set

If you ever have a question about the status of your order, you can always track your order online at legacybox.com/pages/order-tracking.

Thanks for your Legacybox order!

1/28/2022 Checked Barcodes

Hi,

We’ve ensured that all of your barcodes made it onto all of your items so we know exactly where everything is at all times. These will be scanned up to a dozen times as your home movies and photos are processed! Just another way we keep your memories safe while we’re digitizing them.

Thanks and have a great day!

Hi,

Just letting you know we've reviewed your order. This means we've personally inspected every item you've sent. We do this for accuracy, and so that your media can be processed easier with better quality.

Have a great day!

Hi,

Good news! Your order has been sorted and placed in our production queue. We sort each format so they can be processed at the proper station in our facility. You wouldn’t believe the number of formats and types of media we receive!

Your items have also finished all pre-production, reviews, and safety measures. Everything has been placed in queue for production.

Hi,

Your order is progressing in our facility! Now that everything has been prepped and ready to go, we're just waiting on a spot to open up so that we can start transforming your items from analog to digital.

Our technicians are experts at optimizing every inch of our 50,000 square foot facility, and so we should find a spot for your items soon!

Our technicians are experts at optimizing every inch of our 50,000 square foot facility, and so we should find a spot for your items soon!

The next step is for your order to enter the digitizing process! This means our team will digitally convert your items by hand.

Once everything has been digitized you'll receive an update and our team will perform a quality check before preparing your order for shipment back to you

Thank you for contacting Legacybox Support!

This email is confirmation that we have received your request and a Customer Support Specialist will be working to get back to you with an answer as soon as possible.

Please note our working hours are 8:00 AM to 8:00 PM (EST) from Monday to Friday and 8:00 AM to 7:00 PM (EST) from Saturday to Sunday. We regret any delays in responding over the non-working hours.

Though we will do our best to respond to you as quickly as possible, sometimes the best way to get immediate answers is to search our Help Center. Just click on the link below to check it out:

Help Center

Here, you can find answers to your questions like:

• How it works
• Billing
• Shipping
• Products and Services
• Order Status

We hope this is helpful and again, thank you for contacting us. We’ll be getting back to you as soon as possible!

Sincerely,
Legacybox Support

Your order has been assigned to one of our amazing photo digitization specialists who has started processing your order. I know we may have mentioned it, but did you know other companies outsource their photo scanning? Not here - we're digitizing your photos in our processing facility here in the USA! Our technicians will scan, rotate, and crop each image by hand.

After they've scanned all the images and reviewed them, they'll master your digital files. Your CD or thumb drive will contain high-resolution digital images (JPEG) of every photo. You'll be able to store, share, e-mail, and even make new prints from your scanned images. If you ordered a CD, it will even work in a Kodak Photo Kiosk, making printing easy.

We wanted to let you know that we're unable to digitize one or more of the items you sent in. While we support 19 different format types, including almost all consumer formats of videotapes, photos, film reels and audio, unfortunately one or more of the items you sent in are not on that supported list.

However, we'd be happy to offer a credit for this item(s) toward a future order! You can reach out to the customer support team. They'd be happy to set this up for you!

There was no mention on the order form that they could not scan certain slides. The 127 type slides were pretty common back in the day. They had the slides for so many months and could have notified me but they did not. They could have given me a refund for the slides that they were not able to scan but, they did not. They are willing to give me a "credit" for a future order of which I will have to start the process all over again and pay for a minimum order of 25 slides and the shipping costs and have to wait almost 3 months to get them back. This could have been handled much better but this way it benefits Legacy Box and not the customer.

Your package is arriving today.
From SOUTHTREE
Scheduled Delivery
Saturday 04/02/2022
2:15 PM - 5:15 PM
Who is SouthTree?

Southtree is one of the names that "Legacy Box" had before it rebranded itself as Legacy Box supposedly "founded by two "brothers", frick and frack. I suspect a fairy tale for advertising purposes here. You should have seen all their "angry customers" on the BBB page for Southtree. Not there anymore but we saved them just for you. BBB deletes reviews after two years, good or bad. They also have a branch or version or iteration of the same business called "Kodak Digitizing".

You can look up these other websites at:

https://southtree.com/

https://kodakdigitizing.com/

You will have to copy and paste their URL. I'm not giving them a link.