Returns Policy

We are a SERVICE business—it’s not possible to “return” a service, but you do have options.

“Return” Option #1 — Free Demo Scans

Free Demo Scans let you try us before sending your whole project. You download the images and we return your slides via First Class Mail at no charge.

“Return” Option #2 — Start With 30 Slides or Fewer
(To put this option into motion, you need to implement it on the Slides to Images order form and section #4.)

Start with a job of thirty (30) 35mm slides or less. We will scan and work the first folder of your project which can have no more than thirty slides in it. Then we will post your final images online so you can see them (with our logos imposed on them). If you are truly unhappy with the results, we’ll return your cancelled, uncashed deposit check; you cover return shipping of your slides with a new check.

This one-time option is designed to help new customers try us with confidence. Your next option will then be to use our competition for your scanning and see what it is like to be REALLY UNHAPPY.

You can come back to us, but no more "Return" Options.

We cannot extend refunds on larger projects viewed only after completion—such jobs can cost thousands and could jeopardize a small business. A few people misuse generous policies to get free scanning; we can’t allow that.

Since 2002 we’ve focused on quality and photo enhancement that big-box factories typically skip. Our editors invest more time in every image—one reason our results look better in true side-by-side comparisons.